Terms and Conditions | KECG.CO

  1. Payment Terms: All Invoices are due upon receipt unless otherwise specified and agreed upon in writing.

  2. Late Payments: In cases of late payment, a late fee equivalent to 10% per annum will be applied to the outstanding amount. This fee is calculated on a pro-rata basis for each day the payment remains overdue.

  3. Disputes: Should you have any disputes or discrepancies regarding an invoice or any goods & services supplied by us, we kindly request that these be communicated in writing within 10 days from the invoice date. Failure to raise such concerns within this period will be taken as acceptance of the invoice, goods & services by the client. Our account managers are committed to providing exceptional service and are readily available to address any questions or concerns you may have regarding the goods and services we have supplied. 

  4. Goods & Services: All services and goods provided are as described on the invoice. Any additional services or goods that are not on the provided invoice will be invoiced separately.

  5. Refunds: No refunds will be issued after services have been rendered or goods delivered unless a prior written agreement exists or as required by the Australian Consumer Law.

  6. Cancellation: Any physical goods order cannot be cancelled once its shipped or if it’s a special order product (goods that are not normally stocked by us). If a project or order is canceled by the client, any work completed up to that point will be invoiced and payable by the client as per the standard invoice terms. Karta Enterprise Pty Ltd is committed to fairness and transparency in all transactions. We understand that circumstances change and will endeavor to accommodate client needs within the constraints of our operational capabilities and financial commitments.

  7. Direct Debit: For clients using Direct Debit payment solutions, the amounts will be automatically deducted based on the agreed schedule. Any discrepancies or issues should be reported promptly.

  8. Confidentiality: Both the Client and Karta Enterprise Pty Ltd undertake to maintain confidentiality in all information concerning the other’s business and affairs. Karta Enterprise Pty Ltd acknowledges that this may involve disclosing relevant information to third-party software providers, such as CRM and accounting software, which are used in the normal course of business and are bound by confidentiality obligations. Neither party shall use the other’s information for any purpose other than the performance of the services unless required by law.

  9. Legal Costs: The client is responsible for all legal costs incurred by Karta Enterprise Pty Ltd in recovering any unpaid invoices.

  10. Jurisdiction: These terms and conditions, as well as any contract or agreement between Karta Enterprise Pty Ltd and the client, are governed by the laws of the Commonwealth of Australia and will be interpreted in accordance with the laws of the State of Victoria. Both parties agree to submit to the non-exclusive jurisdiction of the courts of the State of Victoria and any courts which may hear appeals from those courts in respect of any proceedings in connection with these terms and conditions or such contract or agreement.

  11. Amendments: Karta Enterprise Pty Ltd reserves the right to modify these terms and conditions at its sole discretion. While we are committed to transparency, not all changes may be communicated directly to every client. However, in the event that any alterations significantly impact the services, rights, or obligations of a specific client, Karta Enterprise Pty Ltd will ensure that affected clients are informed in writing. You can also view our terms & conditions by visiting our website at https://kecg.co/terms-and-conditions.  

  12. Retention of Title and Services: All products, services, and works provided to the client remain the exclusive property of Karta Enterprise Pty Ltd until the invoice is paid in full. Should the invoice remain unpaid beyond the due date, Karta Enterprise Pty Ltd reserves the right to reclaim any tangible products provided, revoke access to services, and undo or remove works completed. The client acknowledges and agrees that until they have paid the invoice in full, they shall not have full ownership rights to the delivered products, services, or works.

  13. Permission for Use in Case Studies and Marketing Materials: By agreeing to these terms and conditions, you grant Karta Enterprise Pty Ltd the right to use any results, accomplishments, testimonials, or feedback obtained from our services together with your name, brand, or company identity for the purpose of creating case studies or promotional materials. These materials may be published on our website, social media platforms, marketing materials, and other channels operated by Karta Enterprise Pty Ltd or its affiliates.

    We are committed to treating your information with respect and integrity. We will endeavor to showcase your results in a manner that is respectful and in line with your brand image. Should you wish for specific details to remain confidential, or if you prefer not to have your results or identity featured in our case studies and promotional materials, please inform us in writing. 

    Your Company reserves the right to select the specific results and testimonials for use in our case studies and promotional materials and will ensure that all such uses are professional and in keeping with our company standards.

You can contact us via email or by writing to us:
Email: privacyofficer@kecg.co
Address: Level 17/31 Queen Street, Melbourne, VIC-3000, AUSTRALIA
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